Question 1

What is Prebook Cargo?

Accepted Answer

Prebook Cargo is a smart airport logistics platform combining door-to-airport luggage pickup, airport-to-door baggage delivery and a demand-driven air cargo planning platform for airports and airlines.

Question 2

How does door-to-airport luggage pickup work?

Accepted Answer

You book a pickup slot before departure. A verified logistics partner collects, tags and transports your baggage securely to the airport, so you travel to the terminal luggage-free.

Question 3

How does airport-to-door baggage delivery work?

Accepted Answer

On arrival, instead of hauling bags to a taxi, your checked baggage is delivered directly to your home, hotel or office address.

Question 4

Is my baggage safe?

Accepted Answer

Safety is the foundation of the service. Every bag is tagged, scanned at each handover, handled only by verified partners and tracked end to end. Insurance cover is part of our launch design.

Question 5

Can I track my luggage?

Accepted Answer

Yes — live tracking with status updates at pickup, transit, airport handover and delivery is a core part of the product.

Question 6

What will it cost?

Accepted Answer

Pricing is being validated right now with real travellers. Early signals point to a per-bag price band, with discounts for multiple bags and families. The poll and feedback survey on this site directly shape final pricing.

Question 7

Which airports will launch first?

Accepted Answer

Launch cities are chosen from demand collected on this site. The more responses an airport receives, the sooner it is prioritised for a pilot.

Question 8

When are you launching?

Accepted Answer

We are in the market validation phase, followed by airport and logistics partnerships, a controlled pilot, and then a city-by-city rollout. Subscribe to be notified when your airport goes live.

Question 9

How can airports, airlines or logistics companies partner?

Accepted Answer

Use the contact page to reach us about airport partnerships, airline collaborations, logistics tie-ups, pilot projects or strategic investment.

Questions, answered